Communication Channels
Supported by xBot
xBot supports a variety of communication channels, allowing you to engage with users through their preferred platforms. Below is an overview of the channels currently supported by xBot:
Zalo OA
Overview: Zalo Official Account (OA) is a popular communication platform in Vietnam, widely used by businesses for customer interaction. xBot integrates seamlessly with Zalo OA, enabling businesses to automate responses, manage customer inquiries, and provide real-time support through the Zalo app.
Key Features:
Automate customer responses and FAQs.
Manage interactions directly within Zalo.
Real-time messaging and notifications.
Facebook
Overview: Facebook remains one of the most widely used social media platforms globally, making it a critical channel for customer engagement. With xBot’s integration, businesses can handle customer queries, manage messages, and automate interactions via Facebook Messenger.
Key Features:
Automated responses to common inquiries.
Integration with Facebook Messenger for seamless communication.
Ability to handle multiple conversations simultaneously.
Teams
Overview: Microsoft Teams is a powerful tool for internal communication within organizations. xBot supports Teams integration, enabling businesses to automate helpdesk queries, assist employees with internal processes, and streamline communication within the organization.
Key Features:
Automate internal support and helpdesk functions.
Facilitate employee interactions and queries.
Seamless integration with other Microsoft 365 tools.
WebChat
Overview: WebChat allows businesses to provide real-time support directly through their website. xBot’s WebChat integration enables you to engage visitors, answer questions, and guide them through your services or products instantly.
Key Features:
Real-time chat support on your website.
Automated responses to frequently asked questions.
Lead capture and visitor engagement.
Email
Overview: Email remains a staple communication channel for both customer support and internal communication. xBot integrates with email systems to automate responses, manage inquiries, and ensure timely communication.
Key Features:
Automated email responses and follow-ups.
Integration with existing email systems.
Efficient management of email queries.
How to Set Up Channels
To start using these channels with xBot, follow these steps:
Select a Channel: Choose the communication channel(s) that best suit your business needs.
Configure Integration: Follow the specific setup instructions for each channel to connect it with xBot.
Activate and Test: Once configured, activate the channel and conduct tests to ensure it operates smoothly with xBot.
For detailed instructions on setting up each channel, refer to the Setup Guides linked in this section.
By leveraging these channels, xBot enables businesses to reach their customers and employees where they are most active, ensuring seamless communication and enhanced user experiences.
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