Features

Features

xBot is a powerful Generative AI platform that offers a wide range of features to help businesses automate customer interactions, streamline operations, and improve overall efficiency. This page provides an overview of the key features available in xBot, along with links to detailed guides on how to use and configure them.

1. AI Flows

Overview

AI Flows are the heart of xBot's functionality. They define the logic that xBot follows to process and respond to user queries. With AI Flows, you can automate complex workflows, handle multiple query types, and provide personalized responses to users.

Key Capabilities

• Conditional Logic: Define decision points based on user inputs, allowing xBot to handle various scenarios within a single flow.

• Dynamic Responses: Generate context-aware responses using xBot's Generative AI capabilities.

• Integration: Connect AI Flows with your existing systems, such as CRMs and databases, to pull in real-time data for more accurate responses.

For a detailed guide on setting up AI Flows, refer to the Message Handling Flow Guide.

2. AI Agents

Overview

AI Agents are responsible for executing AI Flows and managing interactions with users. Each agent can handle specific tasks, making it possible to delegate different types of queries to specialized agents.

Key Capabilities

• Task Management: AI Agents can manage multiple tasks simultaneously, ensuring that all queries are handled efficiently.

• Multi-Agent Collaboration: Multiple AI Agents can work together to handle complex workflows, with each agent responsible for a different aspect of the interaction.

• Channel Integration: Deploy AI Agents across various communication channels to provide consistent user experiences.

For more information on creating and managing AI Agents, see the AI Bots Guide.

3. Communication Channels

Overview

xBot supports integration with a variety of communication channels, allowing you to interact with users on the platforms they prefer. Whether through messaging apps, social media, or web-based chat, xBot ensures seamless communication across multiple platforms.

Key Capabilities

• Multi-Platform Support: xBot can be integrated with Zalo, Facebook Messenger, MS Teams, WebChat, and Email, among others.

• Unified Management: Manage all communication channels from a single interface, ensuring consistency in interactions.

• Custom Channel Settings: Tailor AI Flows and responses to the unique characteristics of each platform.

For detailed instructions on configuring communication channels, refer to the Communication Channels Guide.

4. Dispatch Rules

Overview

Dispatch Rules allow you to control how xBot routes queries to the appropriate AI Flow or AI Agent. By defining rules based on keywords, user profiles, or query types, you can ensure that each query is handled by the most suitable process.

Key Capabilities

• Rule-Based Routing: Direct queries to specific AI Flows or AI Agents based on predefined criteria.

• Priority Handling: Set priorities for different types of queries to ensure that critical issues are addressed promptly.

• Fallback Mechanisms: Define fallback rules for queries that don’t match any specific criteria, ensuring that no query is left unanswered.

For more details on setting up Dispatch Rules, see the Dispatch Rules Guide.

5. User Functions and Permissions

Overview

xBot’s role-based access control system allows you to manage users and their permissions, ensuring that only authorized personnel can access or modify specific features. This helps maintain security and operational integrity.

Key Capabilities

• Role-Based Access Control (RBAC): Assign roles to users based on their responsibilities, controlling access to different parts of the system.

• Customizable Permissions: Define granular permissions within each role to tailor access levels.

• Audit Trails: Track user actions within xBot to monitor activity and ensure compliance.

For a complete guide on managing users and permissions, refer to the User Functions and Permissions Guide.

6. Message Handling Flow

Overview

The Message Handling Flow defines how xBot processes incoming messages, from parsing the query to generating and delivering the response. This flow ensures that user queries are handled accurately and efficiently, regardless of the complexity of the request.

Key Capabilities

• Intent Recognition: Use natural language processing (NLP) to understand the user's intent and route the query accordingly.

• Data Parsing: Extract relevant data from user inputs to inform the AI Flow's decision-making process.

• Automated Response Generation: Generate and deliver responses based on the predefined AI Flow and real-time data integration.

For more information on message handling, visit the Message Handling Flow Guide.

7. Integration Capabilities

Overview

xBot is designed to integrate seamlessly with your existing systems, allowing you to extend its functionality and leverage data from other applications. Whether it's integrating with a CRM, ERP, or other third-party services, xBot can pull in and use data to enhance interactions and workflows.

Key Capabilities

• API Integrations: Connect xBot with external systems through APIs to exchange data in real time.

• Custom Integrations: Develop custom connectors for unique business systems or third-party tools.

• Scalable Architecture: xBot’s flexible architecture supports integrations with both cloud-based and on-premise systems.

For a detailed guide on integrating xBot with other systems, refer to the Integration Guide.

Conclusion

xBot’s extensive feature set enables businesses to automate interactions, manage queries efficiently, and integrate with existing systems to enhance overall operations. By understanding and utilizing these features, you can customize xBot to meet the specific needs of your organization, driving productivity and improving user satisfaction.

For additional information on advanced features and customization, explore the Customization and Development section.